There are two current online surveys seeking reform to the Child Support operations of the Australian Government. This is a chance to add your voice :
Details of the petitions are :
- Currently, the Child Support Agency has a complaints handling procedure that lacks in accountability. Employees who do the wrong thing have complaints about them ‘managed’ by ‘Personalised Services’ staff, who are in fact ‘case managers’ that routinely ignore major problems. An example of this is where an employee committed a serious offence under the Telecommunications Interception and Access Act, yet was excused. When a client wants to make a complaint, issues are routinely ignored. Further, if a client reports a matter of fraud, Child Support Agency Staff routinely ignore this. The reason? It’s because it’s client money they are dealing with and NOT Government money. Child Support have only prosecuted 2 people for fraud since 2006, yet Centrelink have prosecuted thousands of people in the same time frame. Australian law is there for ALL Australians, not just who Child Support Employees think it should apply to! Finally, there is currently NO organisation that acts as a watch dog for Child Support. If you think that the Ombudsman can do anything about any serious misconduct or criminal behaviour, think again. The Ombudsman can only make recommendations, they don’t have the power to prosecute or bring CSA Employees to account for their actions. Act now, Demand Accountability. We need an organisation with some teeth to make them accountable.
Seek Child Support Program Accountability
- Petition to the Australian Government to reform the current Child Support System – Change it and make it so each case is based individually! We don’t want a standard system that takes nothing into account! Feel free to post your experiences in the Facebook Group ! Add friends who you think may have an issue! Let’s do something!
Demand a Review of the Child Support System