You can make a Freedom of Information (FOI) request to access documents held by the Australian Government Department of Human Services, including documents about you.
Under the FOI Act you are entitled to receive copies of information held by the Government. This includes case notes, call recordings and discussions about your Child Support case.
While there is a suggested form to complete, you do not have to use the form. Email is perfectly allowable.
SUBMITTING AN FOI REQUEST TO CHILD SUPPORT
Email to : email@example.com
The request must:
– be in writing (email is allowed)
– state that the request is an application for the purposes of the FOI Act
– provide information about the documents to assist DHS to process your request
– provide an address for reply (you can specify you prefer an email reply)
Dear Sir / Madam
I request the following for the purposes of the FOI Act.
Applicant Name :
Applicant Date of Birth :
Applicant phone number :
Applicant address :
Preferred method of communication : email
Child Support Reference Number :
Information Requested :
List specific information required here. May include email correspondence, CUBA (internal Child Support computer system) notes, journal and diary notes, phone call recordings
If you prefer things to be old school, the following form can be completed and sent to DHS as directed on the form.
Note : Under the guidelines of the Information Commissioner, DHS must acknowledge your request within 14 days and respond within 30 days of you lodging the request. If they fail to do so, lodge a written complaint with the Information Commissioner.