Child Support Operations Guide

Site Map – Child Support Procedures :
http://operational.humanservices.gov.au/public/Pages/SiteMap/separated-parents.html
Links to more than 400 internal process documents related to dealing with separated parents.

Customer Management “Principles” of Govt Child Support
http://operational.humanservices.gov.au/public/Pages/separated-parents/277-01100000-01.html
(“A nationally consistent approach ensures collection is a core part of all of Child Support’s interactions with customers.”)